Returns Policy
Returns
If you are not entirely delighted with the product(s) that you have chosen you may return them to us within 14 days of receipt. We will be happy to offer you an exchange or a refund provided that the product(s) are returned complete, in perfect condition, unused and with the original packaging. Your item needs to have the receipt or proof of purchase. Items returned by post are returned at your own cost.
We cannot accept an item returned as faulty if the damage caused to the product is clearly due to wear and tear or misuse.
Items can be returned outside this period if they are found to be faulty.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
The delivery charge will not be refunded unless the items are being refunded from a fault of our own.
Stock availability
Occasionally an item will be out of stock and if this is the case this will be highlighted when you are browsing the website and again in your shopping basket. If an item goes out of stock and it has not been updated on the website we will contact you to discuss how you would like us to proceed with your order.
Shipping
We use Royal Mail to deliver small quantities of our products within the UK and worldwide. For large orders placed we use DHL economy. The courier will require a person over the age of 18 to sign for goods as proof of receipt. If you are not available to sign for your goods, you will receive a calling card from our courier. You will then have to call the number on the card quoting the reference given to arrange a re-delivery. Please be aware that the courier will only attempt to deliver your parcel twice and if they are unsuccessful then the parcel will be returned. If the fault is not of us or our courier you will be charged again for the redelivery. Please also be aware that if you are not in or the courier cannot locate you, the parcel may be left with your neighbour. If you do not want this to happen we must be made aware of this at the time of your order. If the parcel is left with your neighbour we cannot be held responsible if the items go missing.
Please note that if your parcel does not arrive in the expected time to your country/area then please contact us as soon as possible so we can sort this problem out for you. We will have your parcel out for delivery in the time frame we allocate, however as we use an external courier and we cannot always account for your parcels whereabouts unless we are aware that there is a problem with it. If it is a matter of urgency that your parcel is with you at a certain time please contact us to arrange a special delivery.
Prices
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling. If your order is being dispatched to a destination outside the European Union you will be responsible for the payment of any customs, import duties or taxes levied once the package reaches your destination country.
Conformity of Goods
We take every care to ensure that the description and specification of our products are correct at the time of publishing. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. If you receive a product you believe is different to the description that we have advertised, as long as you have contacted us within 7 days of the delivery and the item is unused we will refund you for the item once it has been returned to us and inspected. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
LINKS TO OTHER WEBSITES
The Zyonyx Ltd website may include links to the websites of other companies or organizations. If you use these links you will leave this website. Zyonyx Ltd is not responsible for the content of third-party websites. No endorsement, assumed or actual, is implied through the inclusion of these links.If you do access any third-party websites linked to this website you do so at your own risk.
Contact us
If you have any questions on how to return your item to us, contact us.